Rawlings Reviews

The absolute worst customer service experience I’ve ever had in my life. Order two pair of baseball pants they continue to tell me that they were shipping within the next week after two months of waiting I finally gave up. Customer service agent couldnt care less

I'd choose zero stars if possible. I order my sons three pairs of baseball pants a few months ago. Two did not fit at all, so I asked for a return slip or address label. Each time I have included the order numbers, and each time Rawlings then asks for the order numbers. Months of a canned reply and that-that's all I've gotten. Never have they been so bad as this past year. I would never use Rawlings again which sucks because my sons love their products.

If I could give these people a "0", I would! I ordered an order in March 2022. It is nearing the end of May 2022 and I still haven't received the item. Customer service has been stating that the "order is on its way" or "in the warehouse being prepared for shipment". Today, I was told to "cancel the order"!!!?? What reputable company suggests that without giving a valid reason? This company needs to reevaluate their customer service policies. Until then, I'll not spend my money here!

Ordered baseball pants 12/26/21. Did not receive until 3/25/22. No communication with regards to delay. When I called person answering theirs phones was nothing but rude. When I finally received pants realized they were the wrong size, called to get a return label sent to me, again person answering phone rude. Returned item on 4/1/22 with confirmation of item received by Rawlings on 4/3/22. Did not receive credit for my
Return until after I called on 4/26/22 (with again person answering the phone being rude). Absolutely, the worst customer service ever. Will never buy from them again

HORRIBLE product and customer service! Bought a helmet for my son and he wore it 3 times the inside cushion fell out. I’ve contacted Rawlings NUMEROUS times, via email and phone. ZERO response. Extremely disappointing.

I ordered shin guards for my son in January and he started using them 2 weeks ago at school practice. The Right shin guard has cracked and needs to be replaced.
Wed, March 16:I have called your support line and left a message the past 3 days with no return call. Sent email to service and returns at Rawlings with no response.
Thu, March 17:
I called again two times in the last hour and was transferred to 3 other departments once and then 2 others twice and then disconnected on both calls. It is absurd that NO ONE wants to help someone get support. Sent email to service and returns at Rawlings with no response.
Fri, March 18:Called twice, was transferred to bats like I have been every other call, then transferred to a voicemail line, left voicemail. Called back and put in my phone number to be called back. No one did. Sent email to service and returns at Rawlings with no response.
Your company has the worst customer service of any supplier I have ever dealt with. No one wants to speak to help anyone and won't return calls or emails. It's a simple warranty replacement, why don't you want to help loyal customers? You don't even have a chat line, I guess to ignore people more. When you do get around to it whenever you feel like it, maybe you can help us out. We will be posting this email to every social media account we have and also google reviews. Maybe that you would actually care about, but I doubt it.
We will be buying Under Armour or Evoshield gear in the future, Rawlings just isn't worth the trouble.

I wished I can give 0 stars. I purchased a bat for my daughter 1.5 years ago, there is a defect and Rawlings won't replace the bat cause it's over 1 year and out of warranty. This is a $350 bat. They refuse to offer a discount for the purchase of a new bat, they offered to repair it for $50..... this should not of happened in just a year and a half. I would NEVER purchase another product from Rawlings. Their customer service is awful

The worst customer service I've ever dealt with, completely incompetent! I cancelled an order because it was allegedly back logged and I found the same bat elsewhere and received it in a week. This company didn't cancel my order, causing it to ship and take money from my account that wasn't supposed to come out, resulting in overdraft. They never answer the phone. It took almost a week for a call back. They answered one email stating that the cancellation was being processed after I spoke with someone that said they cancelled it. None of it was true. I now have to return said bat...ugh... This is not a cheap bat. I can't afford two of them. Nothing but frustration.

The worst customer service!! Ordered a custom glove didn't spell the name correctly and failed to put the American Flag on the glove. They will not correct. Ive been a Rawlings user since 1982 buying many gloves over the years for myself and my 2 sons. I will be going to another glove maker

I am a collector of the MLB batting helmets and ever since they went to this new Mach Pro style helmet they have become careless there are scuffs on the helmets the paint is missing but most of all they do not know how to put a dang team decal on the front of the helmet straight my gosh a little thing like that and they can't do it maybe those people would be best as a Walmart greeter. There are companies selling this new Batting helmet and even they say so many customers have complained about the helmets for every reason i listed above. I even sent a helmet back to them to fix the paint and i clearly stated "PLEASE MAKE SURE THE DECAL IN THE FRONT IS STRAIGHT" and they still screwed it up what a shame they don't train their employees on how to decal a helmet.